Change & Refund
CHANGES AND RETURNS
Unworn items not belonging to the category “custom”, may be returned for size change, store credit or refund within 14 days of receiving the order. The customer’s will to exchange the item must be expressed only to the email address firstname.lastname@example.org, excluding any social media or mobile phone number. We offer 3 possible return modalities
- SIZE CHANGE: you might change the item with a different size or with a different product, whenever these are available. The new item can be returned by following the same procedure. Dandy is responsible for returns to our warehouse and for the new delivery.
- STORE CREDIT: As soon as the return will be received and issued, a code related to the price of the items to be refunded will be sent to customers, who will be able to use it for their next purchases. Dandy is responsible for returns to our warehouse and for the new delivery. the code can be used only once and within 5 months from the date of return. the code cannot be used together with other store credits. the code can be used with an item of inferior or same value.
- REFUND: The refund will be processed as soon as the items will arrive to our warehouse and inspected by our staff. For orders issued with credit cards, the amount to be refunded will be available in approximately 10 days and will appear on your next bank statement. Times may vary according to your card issuer. For PayPal, AliPay or bank transfer orders, the amount will be refunded on the original account you used to place your order. The refund will be issued in the same currency of the original purchase. Possible variances in the amount to refunded due to currency changes cannot be refunded. In this case, the customer is responsible for the delivery to our warehouse.
TERMS AND CONDITIONS
We remind our customers that all customized items cannot be changed or refunded, as they are produced expressly for the customer. You can find the ‘Custom’ tag in the item description. The current legislation acknowledges that changes or returns for this type of product cannot be issued.For any other aspect not appearing in the above, you may follow the European normative for long-distance trades.